I received the wrong product.
We sincerely apologize for the mix-up. Occasional errors like mislabeled boxes can happen, and we take full responsibility when they do.
Contact us as soon as you notice the issue and we'll get the correct item to you as quickly as possible.
What to Do
1 | Contact Us Right Away Reach out to our customer support team as soon as you notice the error. Let us know your order number, what you ordered, and what you actually received. |
2 | Send Us a Photo A clear photo of the item you received helps us confirm the error and resolve it faster. Include a photo of the packaging label if possible. |
3 | We'll Arrange the Return and Resend Once we've confirmed the mistake, we'll provide return instructions for the incorrect item and dispatch the correct product to you as quickly as possible — at no additional cost. |
✓ | We Use Every Error to Improve We review every fulfillment mistake as an opportunity to strengthen our process. Your feedback directly helps us prevent the same issue from happening to other customers. |
Have This Ready When You Contact Us
Your order number, a photo of the item received, and a photo of the shipping label if available. This speeds up the resolution significantly.
Received the wrong item? Contact us and we'll make it right immediately. | Contact Us → |
