1 | Non-Returnable Items Except in the case of manufacturing defects, we are unable to accept returns on personalized promotional items. We suggest ordering a physical sample if you are unsure of what a finished product may feel, look, or perform like. |
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2 | Exchanges Because every product is custom imprinted to your specifications, exchanges are not available once production has begun, except in the case of a misprint or manufacturer defect. If you discover an issue with your order, contact our customer care department within 30 days of receipt and we'll arrange a reprint or replacement. |
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3 | Pre-Production Cancellation If you change your mind before production begins, contact our customer care department for a full refund. Once your order has been completed with your custom imprint, we are unable to refund your purchase price. |
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4 | Disclosure of Fees Restocking fees never apply to returns for misprints, defects, or damage. Some blank (non-imprinted) items may be subject to a supplier restocking fee of 10–20%, which will be communicated to you before your return is processed. |
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5 | Responsibility for Shipping For misprinted, damaged, or defective items, our supplier will arrange pickup at no cost to you. Items will be inspected upon return, and we will then issue a refund or redo the order. |
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6 | Window of Returns Please inspect your order for defects immediately upon arrival. No returns are accepted after 30 days from receipt of order. |
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7 | Securing a Return Authorization If you receive misprinted or incorrect merchandise, please contact our customer care department to initiate a return authorization before sending anything back. |
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8 | Required Condition of Returned Items Returned items must be unused and include all original packaging and components. |
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9 | Receiving Your Refund Refunds are issued to the original payment method. Credit card orders will be refunded to the same card used at purchase. |
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