Help Topics

For a general overview of the ordering process, click here

General Ordering Information

• Can I cancel or change my order?
• Can I order less than the minimum quantity online?
• Can I order odd quantities of products?
• Can I see a physical sample and what is your policy?
• Do you offer rush service?
• How can I place a re-order?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
• What are setup charges?
• What if I am having trouble with your website or find an error?
• What if I am not sure about the product color?
• What if I want a larger quantity than those listed on the site?
• What if I don't see the product online that I am looking for?
• Will you beat a competitor's price?

Artwork

• Can you produce my QR code on the product?
• Do you keep my art on file?
• What are the art requirements for logo submissions?
• What fonts are available?
• What if I am not sure which imprint color to choose?
• What is a PMS Color Match?
• What is a virtual art proof?
• What is full color process and spot color printing?
• Where do I send my artwork?
• Will I see a proof before my order goes into production?

Shipping & Delivery

• Can I ship on my own shipping account?
• Can I split my order and ship to multiple locations?
• Do you ship to APO addresses?
• Has my order shipped?
• How do I track my order?
• What if my order never arrived?
• What if an item is missing from my shipment?
• What Shipping Options are Available?
• When will my backorder arrive?
• Production Lead Times
• What is the return policy?

International Shipping

• Do you ship to my country?

General Account & Customer Service

• How do I contact you?
• How do I handle a problem with my order?
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• What is the return policy?
• I received the wrong product.

Pricing and Billing

• How long do you keep my credit card payment on file?
• Is my credit card information secure?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• What are my payment choices?
• When will my credit appear on my account?
• When will my credit card be charged?
• Will you beat a competitor's price?

Guarantees

• Low Price Guarantee
• Satisfaction Guarantee

Policies

• Privacy Policy
• Security

Buying Guides

• Custom Can Coolers Buying Guide

Theme & Marketing Guides

Church Themed Promotional Items

• Church Promotional Pens

Graduation Themed Promotional Items

• High School Graduation Banners

Medical Promotional Items

• Marketing Your Medical Practice

School Spirit Promotional Products

• School Spirit Items