Overview of Ordering Process
Ordering custom promotional products should be straightforward, and at Save Your Ink it is. From browsing our catalog to holding the finished product in your hands, here is every step of the process — with a dedicated representative personally handling your order from proof to delivery.
From Browse to Delivery
How Ordering Works — Step by Step
Browse & Pick Your Product
Start by browsing our catalog of custom promotional products. Use the category navigation and filters to narrow by product type, material, brand, price, or production time. Every product page shows available colors, imprint areas, quantity pricing, and minimum order quantities so you can evaluate before adding to cart.
Choose Your Details
On the product page, select your options: product color, imprint type (screen print, pad print, laser engraving, full color, etc.), imprint color(s), quantity, and any additional text or personalization beyond your logo. Then upload your logo file — we accept AI, EPS, PDF, PNG, and JPEG. Not sure about your file? Upload whatever you have and our graphics team will take it from there. See art file requirements.
Checkout
Review your cart, confirm quantities, and complete checkout. The price you see is the price you pay — no hidden setup fees or surprise charges. You can check out as a guest or create an account to track your order and reorder easily in the future.
Order Confirmation
Immediately after placing your order, you will see a confirmation page and receive an email confirmation with your order number. This email is your receipt and your direct line back to us — you can reply to it at any time with questions, artwork files, or special instructions.
Your Dedicated Rep Reviews the Order
During business hours, a real person — your dedicated customer care representative — will personally review your order. They will verify product details, confirm your artwork file is ready for production, and reach out if anything needs clarification before proofing. This is not a chatbot or an automated system. It is a promotional products expert who stays with your order from start to finish.
Receive & Review Your Proof
You will receive a virtual proof (e-proof) by email showing exactly how your logo or design will look on the product. Review it carefully — if anything needs adjusting (size, position, color, text), just reply with your changes. Revisions are free and unlimited. We keep refining until it is exactly right. Nothing goes to production until you are 100% happy. Learn more about our proof process.
Proof Approved — Into Production
Once you approve the proof, your order is sent to production immediately. You will receive a confirmation email with your estimated delivery date and all final charges locked in. The price you were quoted is the price you pay — no surprises. Standard production is 5–12 business days depending on the product and decoration method. See our production lead times.
Tracking Number Emailed
Once your order ships, you will receive an email with your tracking number so you can follow your package every step of the way. If you need your order by a specific date, let your rep know up front — we will work backward from your deadline to make sure everything arrives on time.
Delivery!
Your custom products arrive at your door, carefully packed and ready for your event, campaign, or giveaway. If anything is not right, let us know — our satisfaction guarantee means we make it right. That has been our policy for 25 years.
Our Commitment
What You Can Count On
No Surprises
The price you are quoted is the price you pay. No hidden setup fees, no surprise charges at checkout. If anything changes, we ask you first.
Free Artwork & Proofs
Every order includes free artwork preparation and a free virtual proof. Unlimited revisions until you are 100% happy with how it looks.
A Real Person
Your dedicated representative is a promotional products expert with a direct phone line and email. Not a ticket system. Not a chatbot.
Rush Available
Tight deadline? Many products offer 24-hour rush production. Let us know your event date and we will find the fastest path to get it there.
Satisfaction Guaranteed
If something is not right with your order, we make it right. That has been our policy for 25 years and it has not changed.
190+ Five-Star Reviews
Our customers consistently rate us 5 stars on Google. Read what they have to say about working with our team.
Common Questions & Resources
Ready to Get Started?
Browse our catalog, pick a product, and place your order. We will take it from there — your dedicated rep will be in touch within hours.
Browse Products
