We completely understand the uncertainty that can come with purchasing a product without seeing it firsthand. That's why every order includes a virtual proof — and we never proceed or process payment until you've given your approval.
Below is a breakdown of the proof and sampling options available to you.
A Virtual Art Proof is a digital mock-up showcasing how the finished product will look, with a focus on your imprint. Created using advanced design software, it's emailed to you as a PDF for approval. We will not proceed with production or process payment until we have your explicit approval. This step ensures the final product aligns exactly with your expectations.
For those who want a tangible feel before committing, we can send you a physical sample of the product — without a custom imprint. This lets you inspect the quality, feel, and functionality directly in your hands. It's a great option when you're evaluating a product for the first time or ordering at significant volume.
If you want to see the product with your specific imprint before placing a full order, a spec sample is available. A fee applies and varies by product — contact us for pricing.
If you proceed
The sample fee is credited toward your full order total.
If you do not proceed
The fee is non-refundable. Approved proofs with errors are the customer's responsibility.
Our goal isn't simply to make a sale — it's to earn your long-term trust. We strive to ensure every client is thoroughly satisfied and sees us as their go-to partner for promotional needs.
While many products are straightforward and may not require sampling, if you're trying something for the first time or have any uncertainty, we strongly recommend the process. If you opt out of sampling and the final product meets our quality standards but doesn't match your expectations, we ask for your understanding.
Sometimes deadlines make sampling impractical. In those cases, our promotional experts are here to guide you — helping you make an informed decision based on product history, supplier reputation, and your specific needs. Reach out and we'll help you find the right path forward.
Ready to get started?Place an order and we'll send your virtual proof before anything goes to production.
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