Rush Service Availability:
- Many of our products come with an available rush service.
- You can identify these products by visiting any product category and utilizing the search filter on the right, selecting the desired production time.
- A distinct blue icon on the product page indicates rush service availability for that particular item.
- In-depth information about production times can be found in each product's description.
- Rush service pertains only to production time and doesn't account for transit time.
- To minimize transit delays, we offer expedited shipping options.
- Our products are dispatched from various US locations, so it's wise to contact our customer service for precise transit durations and the best shipping method tailored to your needs.
- If you're eyeing a product that isn't eligible for rush service, don't hesitate to call us. We might source it from an alternate vendor offering faster service or inquire with our production team to see if they can prioritize your order.
One-Day Shipping Clarification:
- One-day shipping doesn't imply same-day shipping. If placed before 1 pm EST, it denotes shipping on the subsequent day. This 1 pm deadline can sometimes be flexible. Please consult us for feasibility as the promotional product printing process demands time for preparation, printing, drying, packing, and dispatch.
Guaranteed On-Time Delivery:
- While unexpected challenges can arise occasionally, we pride ourselves on a 99.999% success rate. This confidence allows us to offer a 100% money-back guarantee. If your order isn't delivered by the promised date, you'll get a full refund and we'll arrange a pickup for the order. However, please understand that we can't be accountable for delays attributed to carriers like UPS or FedEx.