What is the return policy?

We take pride in delivering exactly what you approved. Our pre-purchase process — free samples, virtual proofs, and pre-production options — is designed to ensure you love the result before a single item ships.

In the rare case something isn't right, we'll make it right.

Returns for Defective Products or Printing Errors

1	Eligibility We accept returns only when the product received is defective or when a printing error deviates from the approved virtual proof. Because every order is custom-produced to your specifications, we're unable to accept returns for change of mind or ordering errors.

2	Report Within 15 Days Any defects or printing errors must be reported within 15 days of receiving your order. Issues reported after this window may not be eligible for a return or replacement.

3	Contact Us with Photos To initiate a return, contact our customer service team with a description of the issue and clear photos of the defect. Once confirmed, we'll walk you through the return process.

4	Refund or Replacement — Your Choice Once returned items are received and the defect is confirmed, we'll either issue a full refund or produce a fresh replacement order at no additional cost — whichever you prefer.

Pre-Purchase Assurance Options

Free Generic Sample

Request a blank sample of a product before you order. Feel the quality and confirm it meets your expectations — at no charge.

Free Virtual Proof

Every order includes a free virtual proof for your approval before production begins. Nothing goes to print until you sign off.

Pre-Production Sample

Want to see the real thing first? We can produce a single printed sample for your review before running the full order. Note: this adds to the production timeline.

When Reporting a Defect, Have This Ready

Your order number, clear photos of the defective item(s), and a description of how it differs from your approved proof. This helps us resolve your case as quickly as possible.

Have an issue with your order?